Six Sigma Team Dynamics, Roles, and Success Factors determine the best team model for a given scenario match team types with statements describing their best applications recognize the team types that work best for different constraints recognize Belbin roles played by team members in a given scenario associate the nine
Determining Requirements by Listening to the Voice of the Customer in Six Sigma match the voice of the customer (VOC) strategy tasks to their descriptions identify how to perform different aspects of a customer-segmentation analysis in a given scenario identify examples of the three main customer-segmentation criteria recognize considerations associated
Overview/Description To improve the processes behind an organization's products and services, a Six Sigma Black Belt must measure them. Among the many Six Sigma tools, several are designed specifically to identify and prioritize process input and output variables and their importance relative to customer or business requirements.
Overview/Description As a Six Sigma team moves into the Analyze stage of the DMAIC process, it looks more closely at the variables and variable interrelationships identified during the Measure stage. As part of the analysis, a scatter diagram of dependent and independent variables is drawn to visualize the form, strength, and direction of their relationships.
Overview/Description If you're involved in any sort of accounting or financial decision-making role, you need to understand the basics of accounting and bookkeeping. This course covers the steps in the accounting cycle that happen after transactions have been identified and analyzed.
Planning Meetings Fit for Purpose recognize the value of planning meetings identify the questions to ask to determine if a meeting is necessary identify who should participate in a meeting use a process for creating an effective agenda recognize how to prepare yourself and others for a meeting recognize the
Overview/Description Does your job require you to communicate critical information to senior executives? Perhaps you have opportunities to influence executive decision making, but don't know how best to deliver your message. In order to make the most of your communication with senior executives, you need to be prepared.
Overview/Description Anger is a normal, and even healthy emotion, rooted in the instinct for self-preservation. However, if it's not managed properly, this powerful emotion can be very destructive. It's important to find healthy ways of owning and expressing your anger.
Difficult People: Why They Act That Way and How to Deal with Them recognize the characteristics of difficult people "types" describe the motivations of people who exhibit dominant-controlling behavior respond effectively to a dominant-controlling person recognize what motivates people who exhibit analytical-obsessive behavior predict analytical or obsessive behavior based on
Overview/Description This course is designed to provide in-depth understanding of the Microsoft Windows 7 operating system. The course covers such topics like installation, including automated installation, user and group accounts, security, networking, TCP/IP, built-in applications, and advanced configuration. The course helps prepare the IT professional to install, configure, secure and...