Overview/Description Does your job require you to communicate critical information to senior executives? Perhaps you have opportunities to influence executive decision making, but don't know how best to deliver your message. In order to make the most of your communication with senior executives, you need to be prepared.

Overview/Description Anger is a normal, and even healthy emotion, rooted in the instinct for self-preservation. However, if it's not managed properly, this powerful emotion can be very destructive. It's important to find healthy ways of owning and expressing your anger.

Difficult People: Why They Act That Way and How to Deal with Them recognize the characteristics of difficult people "types" describe the motivations of people who exhibit dominant-controlling behavior respond effectively to a dominant-controlling person recognize what motivates people who exhibit analytical-obsessive behavior predict analytical or obsessive behavior based on

Personal Power and Credibility recognize the traits associated with personal and positional power choose whether to use personal power or positional power in a given situation identify the factors that supports a claim of credibility select actions that build credibility identify actions that help to earn trust recognize opportunities to

Big Data Fundamentals recognize the key characteristics of big data identify the benefits of big data to organizations distinguish between the two types of data source in big data recognize applications of big data by market sector identify best practices for securing big data recognize the phases of the data

Overview/Description If you're involved in any sort of accounting or financial decision-making role, you need to understand the basics of accounting and bookkeeping. This course covers the steps in the accounting cycle that happen after transactions have been identified and analyzed.

Planning Meetings Fit for Purpose recognize the value of planning meetings identify the questions to ask to determine if a meeting is necessary identify who should participate in a meeting use a process for creating an effective agenda recognize how to prepare yourself and others for a meeting recognize the

Business Analysis Competencies: Personal Skills recognize behaviors associated with learning, creative thinking, and visual thinking skills identify behaviors associated with conceptual and systems thinking skills recognize effective decision-making and problem-solving skills recognize attributes of effective analytical thinking skills recognize behaviors associated with effective teamwork, facilitation, and teaching recognize the traits

Analytical Techniques Used for Business Analysis identify the elements of benchmarking and market analysis recognize the steps in performing document analysis distinguish between scope modeling diagramming techniques distinguish between the elements of state modeling recognize how to apply scoping and planning tools in business analysis recognize the characteristics of process

Analytical Techniques Used for Business Analysis identify the elements of benchmarking and market analysis recognize the steps in performing document analysis distinguish between scope modeling diagramming techniques distinguish between the elements of state modeling recognize how to apply scoping and planning tools in business analysis recognize the characteristics of process